At Morol Mart, customer satisfaction is our priority. This Refund and Returns Policy outlines the terms and conditions under which returns and refunds are accepted. By purchasing from http://morolmart.com/, you agree to the policy stated below.
Eligibility for Returns
Products must be returned within 7 days of receiving the order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as delivered. Items that are damaged due to misuse, negligence, or improper handling will not be eligible for return.
Non-Returnable Items
Certain items may not be eligible for return, including clearance or discounted products unless they are defective. Products that are missing original packaging, accessories, or components may also not qualify for return.
Return Process
To initiate a return, customers must contact us via email at info@morolmart.com with their order number and reason for return. Photos of the product may be required for verification. After approval, return instructions will be provided. Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.
Refund Policy
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request. If approved, the refund will be processed to the original payment method within 7 to 10 business days. Shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you would like to exchange an item, please follow the return process and place a new order for the replacement product. Exchanges are subject to stock availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at info@morolmart.com with clear photos. We will arrange a replacement or full refund as applicable.
Contact Information
For any questions regarding returns or refunds, please contact us:
Email: info@morolmart.com
Website: http://morolmart.com/